3. Always read back what
you have written down make sure that you are passing what the caller
intended.72
Basic Electrical Installation Work
Telephone communications
Telephones today play one the most important roles enabling people
to communicate with each other. there problem, you can ring your supervisor foreman
for help. Therefore, business agreements made the telephone
are often followed written confirmation. Speak clearly and loud enough heard without shouting,
sound cheerful and write down messages asked. You are never alone when you have a
telephone.
Thanks
Dave Lan
09. 08
Dave Twem
John Gall
Bispham Site
Blackpool.
.30
Message to
(Address)
Message from (Name)
(Telephone No.
When taking telephone call, remember that you cannot seen and,
therefore, gestures and facial expressions will not help make you under-
stand.8
Typical standard telephone message pad. Always polite and helpful when answering your company’s tele-
phone you are your company’s most important representative that
moment.8 because they prompt people collect all the relevant
TELEPHONE
MESSAGES
Date Thurs Aug.
(01253) 123456
Pick Megger
from Jim Saturday and take Bispham
site Monday.
Many companies now use standard telephone message pads such that
shown Fig.)
Message
Message taken by
Time
FIGURE 3. The advantage telephone message over written message is
its speed; the disadvantage that record kept agreement made
over the telephone
