Finally, remember that the customer will probably see more the electri-
cian and the electrical trainee than the managing director your firm and,
therefore, the image presented you will assumed reflect the policy
of the company. You should always polite and listen
carefully their wishes.Using technical information
189
Personal communications and image
Remember that the customers who actually pay the wages every-
one employed your company. not unreasonable for young member the company’s team
to seek help and guidance from those employees with more experience.
The electrical installation building often carried out alongside other
trades. They may elderly different religion or
cultural background than you. Treat the property which you
are working with the utmost care.
This approach would preferred most companies rather than having
to meet the cost expensive blunder.
. domestic situation, the playing loud
music radio may not approved of. The customer
will most happy the workers give impression working together
as team for the successful completion the project. You are, therefore, your company’s most important repre-
sentative. When working houses, shops and
offices use dust sheets protect floor coverings and furnishings. makes good sense help other trades where possible and to
develop good working relationships with other employees. Clean up
periodically and make special effort when the job completed.
Dress appropriately: unkempt untidy appearance will encourage the
customer think that your work will poor quality. However, problem does occur which is
outside your previous experience and you not feel confident solve it
successfully, then contact your supervisor for professional help and guid-
ance. Always give the impression being capable and command
of the situation, because this gives customers confidence the compa-
ny’s ability meet their needs
