The greeting formal
letter should ‘Dear Sir/Madam’ and concluded with ‘Yours faithfully’. Written
messages have the advantage being ‘auditable’.
A less formal greeting would ‘Dear Smith’ and concluded ‘Yours sin-
cerely’.
FLASH-BANG
ELECTRICAL
internal
MEMO
From Dave Twem
Power Tool Thrus Aug. Figure 9. Dave.
Delivery notes
When materials are delivered site, the person receiving the goods is
required sign the driver’s ‘delivery note’. Sign give your
name and the date asked for the form. letter should written using simple concise language, and
the tone the letter should always polite even one complaint.
.2 shows the layout typical standard memo form used
by Dave Twem notify John Gall that has ordered the hammer drill. 08
Have today ordered Hammer Drill from P.2
Typical standard memo form.
Internal memos are forms written communication used within orga-
nization; they are not normally used for communicating with customers or
suppliers.
Definition
A delivery note used confirm that
goods have been delivered the
supplier, who will then send out an
invoice requesting payment.
John Gall
Subject Date
To
Message
FIGURE 9. Your name and status should typed below your signature. This record used confirm
that goods have been delivered the supplier, who will then send out an
invoice requesting payment, usually the end the month.S. They may handwritten for internal use but for-
mal business letters give better impression the organization they are
type-written. Electrical should be
with you end next week Hope this OK.
Letters provide permanent record communications between organiza-
tions and individuals.
Always include the date the correspondence.Basic Electrical Installation Work
184
On-site documentation
A lot communications between and within larger organizations take
place completing standard forms sending internal memos.
When completing standard forms, follow the instructions given and ensure
that your writing legible. Finally, read through the form
again make sure you have answered all the relevant sections correctly. auditor can follow
the paperwork trail see, for example, who was responsible for ordering
certain materials. not leave blank spaces the form, always
specifying ‘not applicable’ ‘N/A’ whenever necessary
