yes, disable and make the video call
again. are the same Door station and Indoor monitor. Please refer the multimedia setting for details.
• Check whether the system supports the file format.
• Make sure the Building no.
Multimedia files cannot played normally.0 (04/2026) Page 31
11 TROUBLESHOOTING
The device cannot start power off automatically.
• Check whether VLC can monitor the Door station. and Unit no.
No audio when Door station making the call Indoor monitor.
The Indoor Monitor cannot monitor the Door Station..User manual VES-B202/B205
V 1.
• Check the volume settings both the Indoor monitor and Door station not mute and try increasing the
volume.
• Check whether there's another NVR VLC monitoring door station. and Unit no.
• Make sure the Door station and Indoor monitor are the same network segment.
• Long-term use leads high temperature. normal and will not affect the device’s use life and performance.
• Check whether Indoor monitor enabled DND (Do Not Disturb) feature.
• Make sure the indoor monitor Device no.
• Try re-plug the FFC cable the camera Door station. are the same Door station and Indoor monitor.
• Make sure the Door station and Indoor monitor are the same network segment.
.
Door station can’t make the call indoor monitor.
• Make sure the Building no.
• Check whether LED light isn’t powered on. Main indoor monitor).
• Make sure another user isn’t using the system, else you can use once he/she finishes the operation.
The temperature device too high.
• Upgrade Door station and Indoor monitor the latest firmware and try again.
• Check whether both 12VDC power adaptor and PoE switch can’t power on?
• Change another 12VDC power adaptor PoE switch try again.
Indoor monitor can't receive the call but can make the outgoing call.
• Upgrade Door station and Indoor monitor the latest firmware.
• Click 'Search' icon the Indoor monitor's user interface (Settings/Setup Doors), find the Door station and
save.
• Use another Door station Indoor monitor make the call check whether there's audio.
No video when Door station making the call Indoor monitor
• Reduce the resolution Door station check again
