A HISTORY OF EDISON'S WEST ORANGE LABORATORY 1887-1931

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did not use the Edison 28 dictating machine.." Durand told the sales force that "people don't buy (the dictating machine) for the motor the other parts, but for the 27 service. Businessmen preferred to dictate stenographer, rather machine. The latter— now normally woman— often played an important part composing the letter. There were many good reasons for the sales resistance to dictating machines.daily attention. He aimed keeping over one hundred salesmen the field at all times. There was still great deal resistance the dictating machine American offices. Edison's executives were exception. The machines might efficient, but they could not replace the personal relationship businessman and stenographer. Customers were told that buying a machine they were assured more than the expertise the Edison laboratory, but also the support "Our Local Service Organization for maintenance and . Many businessmen preferred dictate office girls. Many users of dictating machines dropped them when the secretarial staff .. Charles Edison was most annoyed that the division managers TAE Inc." It was only with the creation the Commercial Phonograph Division that Durand finally had the money build up his own network dealers and mould the sales force into an organization that could sell and maintain dictating machines.XI-15 existing office arrangement. She was more forgiving of frequent errors and corrections than machine