According to
division managers, the benefits were frequently out of
proportion the costs. also provided useful data
on the wear diamond points.XII-26
A case point was the inspection reproducers used in
wear tests the disc division. ^
The divisional policy led the introduction modern
management and accounting practices and this forever changed
the nature research West Orange. The development new product
involved extensive research and development project that
Durand was reluctant support, instead argued that this
. Another sore point
was the purchase equipment used the laboratory for
experimental purposes. question was the
relationship between expenditures R&D work and the benefits
that accrued the manufacturing divisions. Yet the division resisted
issuing purchase order and Constable had appeal for a
ruling from the central administration. was finally decided that the lab could not order or
build specialized equipment without the knowledge and consent
of the division affected. For example,
Nelson Durand had long been agitating for new design for a
business machine that could compete with the cheap models
produced the competition. This was crucial part of
quality control for records and only the lab could ensure that
the right standard was maintained. When this was billed the relevant
division normally led heated dispute over who should
pay. This new corporate environment made it
very difficult finance long term R&D projects
